Existing NewDay USA Customers
Access your loan account
Visit our online portal to make payments, set up automatic drafts, and view your monthly statements. If this is your first time accessing the portal, you will be prompted to make an account using your servicing loan number.
Customer Service:
- Toll-Free Number: 1-866-760-3703
- Email: loaninfo@newdayservicing.com
- FAX: 1-866-466-8097 Ext 90531
- Website: Copy and paste (or type):
- www.newdayusa.com/myloan
- Hours of Operation:
- Mon - Fri - 8:00 a.m. to 8 p.m. EST
- Sat - 10:00 a.m. to 2 p.m. EST
Request payoff statement
Visit our online portal for payoff inquiries.
Trouble paying?
We may be able to help. Contact our Homeowners Assistance Team at (866) 515-9015 or assistance@newdayservicing.com. We will do everything we can to assist you.
Additional support
Customer care representatives are standing by at (866) 760-3703 to assist you with an existing NewDay USA mortgage.
New Customers
Questions About VA Loans?
Visit our FAQ page for general information and answers to common VA loan questions.
Interested in a new loan?
Call 800-405-4187 to speak with a friendly loan specialist about our financial services. Or apply online 24/7.
Too Much Mail?
If you are receiving mail from NewDay USA and you would prefer not to, please send an email to RFL@NewDayUSA.com with subject line "Do Not Mail".
To help us properly unsubscribe you from our mailing list, please make sure to include the below information in your email:
- Name
- Address
- Reservation # on your mail piece
You will receive a confirmation email once you send us your request. Please note, due to the mailing cycle, it may take 3-4 weeks for you to stop receiving mail from NewDay USA.
Have a Complaint or Concern?
Please contact our Customer Service team at telephone number (877) 236-8146 or by email at CustomerService@NewDayUSA.com.
If NewDay is unable to provide a resolution, you have the right to file a complaint with the Consumer Financial Protection Bureau (CFPB). The CFPB may be contacted at telephone number 855-411-2372, through their website at www.consumerfinance.gov/complaint/ or by mail at Consumer Financial Protection Bureau, P.O. Box 27170, Washington, DC 20038.
Lynn L.“The personal phone calls back and forth with Brandon.”
Donnie M.“Good morning, I would like to to thank you for your tremendous and excellent assistance by allowing me to accomplish my goal. Brendan did a wonderful job in doing so at a timely fashion. I give Brendan a 5 star + 2. Thank you so much.”
Randy Boyatt“This for me personally has been the worst year of my life. I faced so many challenges and difficulties and I expressed so much of this to Lucas from the very beginning. He was always very supportive and compassionate and listened intently to everything I...”
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It's our turn to serve you.
Since 2009, we've helped over 100,000 Veteran families get the most out of their VA Benefits.
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Since 2009, we've helped over 100,000 Veteran families get the most out of their VA Benefits.
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